ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Determine appropriate travel and accommodation needs for a particular event.

1.1. Clarify purpose of travel and proposed itinerary.

1.2. Identify travel and accommodation requirements.

1.3. Assess travel and accommodation arrangements suitable for the situation in accordance with identified needs.

2. Make travel and accommodation bookings.

2.1. Make bookings in line with identified needs according to organisational policies and procedures.

2.2. Receive confirmation of bookings.

2.3. Finalise itinerary for the particular event and distribute to appropriate persons.

Required skills

literacy and numeracy skills to:

clarify information on purpose of the travel

effectively understand the presented information and use this to accurately develop a travel and accommodation plan

use of technology in order to make the necessary travel and accommodation bookings

problem-solving strategies to assess alternatives if the first option is not available

communication skills to explain needs to booking agencies.

Required knowledge

organisational policies and procedures to enable compliant travel and accommodation bookings to be made

booking systems in order to effectively and efficiently develop a travel and accommodation plan

confirmation systems to enable travel details to be checked and confirmed.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

makes travel and accommodation bookings according to organisational and personal requirements

accesses, compares and selects most suitable travel and accommodation option.

Context of and specific resources for assessment

Assessment must ensure the development of multiple travel and accommodation plans that are of sufficient duration and breadth to allow the demonstration of competency and consistency of performance.

Assessment must also ensure access to:

appropriately equipped office or theory space

real or simulated travel and accommodation needs that replicate the candidates current or intended role.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of accessing travel and accommodation information

oral or written questioning to assess knowledge of organisational requirements

portfolio showing evidence of accessing a range of travel and accommodation information relevant to organisational and personal requirements.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Purpose of travel may include:

competition

conference

presentation

media event

interview.

Travel may include:

aeroplane

car

bus

boat.

Accommodation may include:

hotel

motel

on-site.

Identified needs may include:

length of stay

meeting room provision

accessibility

dietary needs

standard of accommodation.

Organisational policies and procedures may include:

protocols for booking arrangements

protocols involving payments

documentation requirements

insurance requirements.